A Receptionist is the initial point of contact for guests at a lodging establishment. They are responsible for delivering excellent customer service, overseeing check-ins and check-outs, and tackling guest requests. Additionally, they often carry out tasks such as responding to phone calls, reserving rooms, and providing information about the hote
A Front Desk Agent is the initial point of contact for guests at a hotel. They are responsible for providing excellent customer service, managing check-ins and check-outs, and resolving guest issues. Furthermore, they often carry out tasks such as taking phone calls, scheduling rooms, and providing facts about the accommodation and its facilities.
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